Shipping & Delivery

Last updated: November 7, 2026

This Shipping & Delivery policy applies to Oxbira, operated by Winpo Industries Limited.

Order Processing

Orders are usually prepared for dispatch within 72 hours after the order is placed and payment is received. Processing time is separate from the shipping estimates below.

Estimated Shipping Times

For in-stock items, our standard shipping estimates are:

United States and Canada: 2-4 weeks after dispatch.
Australia and New Zealand: 2-4 weeks after dispatch.
United Kingdom and Europe: 2-4 weeks after dispatch.
Other eligible destinations: 2-5 weeks after dispatch.

These are estimates, not guaranteed delivery dates. Customs processing, carrier delays, and order volume may affect delivery. Available destinations, shipping options, and shipping charges for your order are shown at checkout.

Shipping Options

Where insured shipping is offered for your order, an item lost in transit or received damaged is eligible for a replacement at no additional cost after we review the supporting information. Where priority insured shipping is offered, it prioritizes order processing and does not guarantee a shorter transit time.

Tracking and Split Shipments

We will email tracking information when your order ships. Tracking updates may take several days, and in some cases up to a week, to appear. Items in one order may ship separately and arrive on different dates. You can use your carrier's tracking link or 17TRACK to check progress.

Order Changes and Cancellations

Email support@oxbira.com within 24 hours of placing your order to request a change or cancellation. We will check whether your request can be accommodated. Orders that have already shipped cannot be changed or canceled through this process.

Delivery Problems

For a damaged or missing item, follow the instructions in our Return & Refund Policy or contact support@oxbira.com with your order number.

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