FAQs
Last updated: November 7, 2026
Who Operates Oxbira?
Oxbira is operated by Winpo Industries Limited, a company registered in Hong Kong. Our registered office is Rm 35 Flat B 11/F, Yam Hop Hing Industrial Bldg, 40-44 Kwai Wing Road, Kwai Chung KL, Hong Kong. Our Business Registration Number is 15134422.
Do I Need an Account to Place an Order?
You can check out as a guest. If you create an account, you can use it to review your orders.
Which Payment Methods Can I Use?
The payment methods available for your order are displayed at checkout.
Which Currency Will I Be Charged In?
Check the currency and order total shown at checkout before paying. If your payment account uses a different currency, your payment provider may apply its own exchange rate or fees.
How Long Will Delivery Take?
Orders are usually prepared for dispatch within 72 hours of payment. Estimated shipping times for in-stock items are 2-4 weeks after dispatch for the United States, Canada, Australia, New Zealand, the United Kingdom, and Europe, or 2-5 weeks for other eligible destinations. See our Shipping & Delivery policy for details. Available shipping options and charges are shown at checkout.
Can I Change or Cancel My Order?
Email support@oxbira.com within 24 hours of placing your order to request a change or cancellation. We will check whether your request can be accommodated. Orders that have already shipped cannot be changed or canceled through this process.
How Do I Track My Order?
Use the tracking link in your shipping confirmation email or enter your tracking number at 17TRACK.
What Is Your Return Policy?
You may return items within 30 days of receipt. Standard returns are free of charge; original shipping charges are not refundable, except where required by applicable law. Email us first for a return label and the return address. See our Return & Refund Policy for the full process.
What If an Item Is Damaged or Missing?
For a damaged item, email us within 14 days of delivery with your order number and a photo of the damage. For a missing item, email your order number and the item's name. This reporting window does not limit your rights under applicable law.
How Can I Contact You?
Email support@oxbira.com or call +852 9195 1396. For privacy requests, you can use the same email address. See our Contact Us page for company details.