Return & Refund Policy

Last updated: November 7, 2026

This Return & Refund Policy applies to purchases made at Oxbira, operated by Winpo Industries Limited.

30-Day Returns

If you are not satisfied with your purchase, you may return your items within 30 days of receipt. Standard returns are free of charge. Original shipping charges are not refundable, except where required by applicable law.

Start a Return

Email support@oxbira.com with your order number and the items you would like to return. We will provide a return label and instructions, including the return shipping address. Please contact us before mailing a return.

Our registered office is listed below for company identification. Please use the return address provided in your return instructions.

Refunds

Returned items will be reviewed when received. We will notify you about your refund. The time it takes for a refund to appear in your account depends on your payment provider.

Damaged or Missing Items

If an item arrives damaged, email support@oxbira.com within 14 days of delivery. Use the subject line "DAMAGED" and include your order number and a photo showing the damage. This reporting window does not limit any rights you may have under applicable law.

If an item is missing from your order, email us with the subject line "MISSING ITEM" and include your order number and the missing item's name.

Promotions and Purchases From Other Retailers

If a promotion has different return terms, those terms will be stated with the promotion before you place your order. For Oxbira products purchased from another retailer, contact that retailer directly.

Order Changes and Cancellations

Email support@oxbira.com within 24 hours of placing your order to request a change or cancellation. We will check whether your request can be accommodated. Orders that have already shipped cannot be changed or canceled through this process.

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